One-in-five 911 calls are ‘non-emergencies’: E-Comm

New campaign urges callers to keep 911 clear for those with real emergencies

One-in-five 911 calls for police aren’t actually an emergency, according to new estimates by E-Comm.

According to the emergency communications centre, which serves most of B.C., call-takers received 387,000 calls in Metro Vancouver last year. Of those calls, about 77,000 were non-emergencies – a stat that has continued into 2017.

Last week, out of the 9,000 police calls received 1,800 were non-emergency calls, said Jasmine Bradley, E-Comm’s manager of corporate communications.

In response to the 20 per cent of non-emergency calls, the communications centre has launched a new campaign urging B.C. residents to consider how they may be letting non-emergency calls get in the way of real ones.

While some calls are so ridiculous they make the communication centre’s annual top 10 worst list – like a person in 2016 who called 911 because their gym locker was “broken” – others may be less obvious to some.

Jefferey Chin, who’s been a call-taker with the service for three years, told Black Press he receives non-emergency calls almost every shift.

READ MORE: New paramedic to help make sure unusual symptoms get the right response

READ MORE: Stuck gym lockers, job queries top 2016 list of reasons to not call 911

“Before we ask a 911 caller to hang-up and call their local non-emergency number, we have to take time to assess whether the situation is an actual emergency,” he said.

In one instance, he received a call from someone whose vehicle had been broken into three days earlier.

“My caller certainly needed to report that break-in to police, but the non-emergency line is a better choice so that if someone calls 911 for a true emergency, they get through as soon as possible.”

So what is the difference between an incident for 911 and one for the non-emergency number?

“Non-emergencies are still police matters, but they don’t require an immediate response from police, fire or ambulance,” Bradley said.

Situations still in progress, an incident that results in injury or when a suspect is still on scene are examples of when 911 should be called.

Recent examples of police matters that were better suited for the regional non-emergency line, Bradley said, include:

  • Vehicle break-in that happened three days earlier
  • Motor vehicle crash with no injuries and the vehicle was driveable
  • A break-in that occurred 90 minutes earlier, with no suspect on scene and no one at risk

Still, if someone is in doubt about how dire their emergency or situation is, it’s better to call 911, Bradley said.

“We appreciate that sometimes it can be difficult, to know if the situation is emergency or non-emergency.”

To find out what your local non-emergency number is, click here.


@ashwadhwani
ashley.wadhwani@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Just Posted

Anti-SOGI Chilliwack school trustee files defamation lawsuit against BCTF president

Barry Neufeld says Glen Hansman’s words caused him “indignity,” “personal harassment,” and “anxiety”

Fraser Valley Labour Council endorses four Chilliwack school board candidates

Union group endorses three for city council, pulls endorsement for mayoral hopeful Sam Waddington

Man accused of killing Belgian tourist along Highway 1 appears in court

Sean McKenzie, 27, made second court appearance since his arrest in connection with the murder of Amelie Sakkalis

Driver assaulted near Agassiz following road rage incident

RCMP ask for public’s help identifying suspects involved in Highway 9 incident

Sto:lo leaders look at reclaiming jurisdiction for children and families

Resurrecting the ancestral roles of warriors and matriarchs is part of the plan

Singer k.d. lang receives Alberta’s highest honour

Celebrated singer-songwriter k.d. lang received the Alberta Order of Excellence in Edmonton

Fatal shooting was targeted and related to gang conflict, police say

Car found burning in Langley after Abbotsford murder Thursday night

Enbridge aims for mid-November to finish B.C. pipeline repair after blast

A natural gas pipeline that ruptured and burned near Prince George caused an explosion and fireball

How to get government cheques if Canada Post staff go on strike

The Canadian Union of Postal Workers said members could go on rotating strikes as early as Monday

Man who sexually assaulted teen is declared dangerous offender

Anton Foulds has more than 30 convictions, dating back to 1991

Ocean ‘blob’ returns to B.C.’s North Coast

A 2,000 kilometre patch of warm ocean water could signal a warm winter in Prince Rupert

Pot sales down by nearly 70% on Day 2 of legalization in B.C.

Several products on BC Cannabis Store are still sold out

B.C. jury finds man guilty of Japanese exchange student’s murder

Natsumi Kogawa was found at empty heritage mansion shortly after she was reported missing in 2016

Colourfully named cannabis products appeal to youth, Tory health critic says

Conservative health critic Marilyn Gladu says the Liberal government needs to do more to ensure cannabis products available online are not enticing to young people

Most Read