B.C. Emergency Health Services ambulance station at Langley Memorial Hospital. (Black Press files)

Firefighters may be needed for paramedic apartment access, experts say

Better coordination recommended in urban B.C. 9-1-1 calls

A woman who bled to death in her East Vancouver apartment last year could have been treated more quickly with better communication between 9-1-1 dispatchers, paramedics and the fire department, an expert review has found.

A review by two medical experts describes paramedics responding to the woman’s distress call in November 2018, where they first had trouble getting in the front door of a building. Then couldn’t get through a second set of elevators to reach her sixth-floor room, because a security fob was required.

It took 35 minutes from the original call to reaching the scene, by which time the woman had no pulse and could not be resuscitated, the report says.

The building is one of the Downtown Eastside facilities taken over and renovated by B.C. Housing, completed in 2015. It had a lock box at the entrance with keys and fob for emergency access, but access to that was available only to the Vancouver Fire Department.

RELATED: B.C. communities say ambulance priorities hurt rural areas

RELATED: Portland Hotel Society bosses travelled to Vienna, Paris

Health Minister Adrian Dix called it a “tragic case” and said his ministry will work with B.C. Emergency Health Services to implement the 14 recommendations made in the case review, by two emergency physicians. Most of them deal with better communication and coordination between firefighters and paramedics.

“The Ministry of Health will work to support the implementation and recommendations which are focused on ensuring clear and robust processes to gain rapid access to multi-unit buildings and better communication between agencies for emergency cases,” Dix said in a statement released by the ministry.

In many regions of B.C., where even 35-minute ambulance response is unlikely, B.C.’s ambulance dispatch system changes made last year have prompted debate at the Union of B.C. Municipalities convention this week. Those regions want more use of medically trained volunteers.

Called the “clinical response model,” the changes were made in May 2018 to respond to a rise in non-emergency calls to 9-1-1, such as vehicle accidents with no injuries.

“Under the new system, highly trained rural first responders attached to fire departments and rescue societies are being called less frequently to medical incidents in their areas, resulting in pain and suffering and risking patient lives in rural and remote areas where ambulance dispatch may be an hour or more away, the Central Kootenay Regional District says in a resolution to be discussed at the UBCM convention.


@tomfletcherbc
tfletcher@blackpress.ca

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Not over yet: Mixture of snow, freezing rain on way as winter storm tapers in Lower Mainland

Environment Canada releases weather alert for Metro Vancouver, Fraser Valley

VIDEO: Semi-truck driver records 22 vehicle accidents in one trip from Chilliwack to Abbotsford on Jan. 15

‘Treacherous’ morning had emergency crews struggling to reach stranded drivers

Buses running and schools are open Friday in the Chilliwack school district

All facilities are open Jan. 17 including daycares, preschools and the Neighbourhood Learning Centre

Chilliwack’s Lori Johnson takes pilgrims to the Holy Land

Johnson has created Trinity Tours, to bring Christian pilgrims on trips to Israel

Chilliwack to participate in detailed route hearing for Trans Mountain project

Council has said throughout its main concern is the protection of the city’s drinking water supply

Fashion Fridays: Look your best this year

Kim XO, helps to keep you looking good on Fashion Fridays on the Black Press Media Network

‘Scariest boat ride of my life’: Passengers trapped by ice on rocky B.C. ferry sailing

The Nimpkish docked in Bella Coola on Jan.12 coated in a thick layer of ice

B.C. pair ordered to pay $55,000 for oil tank discovered four years after selling home

Judge says defendants breached contract, despite being unaware of tank until basement flooded

Canada to give $25,000 to families of each Canadian who died in Iran plane crash

Prime Minister Justin Trudeau also made it clear that Canada still expects Iran to compensate victims

Good Samaritan pays part of rent for B.C. woman facing eviction in can-collecting dispute

Zora Hlevnjak, 76, supplements her pension by collecting cans and receiving public donations

Oil and gas industry applauds top court’s dismissal of B.C.’s Trans Mountain case

The high court’s ruling Thursday removes one of the remaining obstacles for the project

Sub-zero B.C. weather freezes clothing in just 45 minutes

A local photographer decided to have some fun with the frosty weather before its gone

VIDEO: Missing cat reunited with Vancouver Island family after three months

‘It was like one day she was there, the next day she was gone,’ said owner

Most Read