Ten-month-old Frankie (left) was dropped off using dog-sitting service Rover.com on Nov. 11, 2019 and immediately was lost by the sitter. (Submitted)

Ten-month-old Frankie (left) was dropped off using dog-sitting service Rover.com on Nov. 11, 2019 and immediately was lost by the sitter. (Submitted)

Chilliwack family’s dog missing after using online pet-sitting service

Frankie the pit bull bolted and hit by a car shortly after drop off through Rover.com

When the Levinsky family dropped their dog Frankie off at a Chilliwack dog sitter booked through an online dog-sitting service, they hoped their 10-month-old pit bull was in good hands.

Off to the airport and a flight to Mexico for the Kim and Dan Levinsky with their kids aged three and five.

But then the unthinkable happened.

Kim Levinsky with 10-month-old Frankie who went missing from a Chilliwack dog sitter hired through Rover.com on Nov. 11, 2019, and four days later was still missing. (Submitted)

It was Nov. 11, and soon after being dropped off at the house near Fletcher and Cleveland in the downtown area, Frankie hopped a fence and ran into the road. She was hit by a car and took off.

While the Levinskys are off in Mexico worrying, friends of the family have been frantically searching the city, but some don’t think the dog-sitting service is doing enough.

Rover.com is a Seattle-based firm that is an online marketplace for people to buy and sell pet care services including pet sitting, dog boarding, and dog walking. It’s described by some as the Uber for dogs or Airbnb for pets, hooking up pet owners with those willing to board or walk pets.

Kelsey Vincent is a friend of the Levinskys who said 40 people, including the dog sitter, were searching for four hours on Nov. 11 but couldn’t find her. The next day they hired Al MacLellan from Surrey-based Petsearchers to look with his bloodhound, but still nothing.

(See below for more photos.)

“She was lost within 30 minutes of being dropped off for care and has been missing since Nov. 11,” Vincent said on Nov. 15. “The friends and family have been out searching for days. There are posters everywhere. Even search dog services (bloodhound scent tracking) has been initiated.”

But Vincent said Rover declined to help pay for the bloodhound services, and has otherwise not been particularly responsive to the situation.

“[The Levinskys] are in Mexico while all of this is going on at home and Rover is providing very little support to help bring Frank home,” Vincent said via email, adding in a phone interview, “Literally the only thing you had to do was keep the dog safe,” Vincent said of Rover and the dog-sitter used.

And while Rover says this type of situation is rare, it does happen. In September a Vancouver family complained to other media outlets about Rover and how their two-year-old shepherd mix went missing the same day it was dropped off at a sitter.

• RELATED: 20-day search for missing dog in Princeton, B.C., ends with tears of joy

• RELATED: ‘It’s more than a lost pet, it’s a family member’: Rossland residents help find Molly the dog

In that case, the family found out the sitter had lost other dogs and often cared for five or six at a time. The company told Global and CTV News that the particular sitter is no longer allowed to offer services through the platform.

Asked about Frankie, Rover provided The Progress with a statement: “As dog parents ourselves, we take these rare situations very seriously and our primary focus is seeing Frankie reunited with her family,” said Dave Rosenbaum from Rover’s public relations team in an email. “To aid in the search efforts, we have posted in online forums, engaged local members of our community to help locate Frankie, and are offering a reward for information leading to her being found. The sitter’s account has been paused, and our 24/7 Trust and Safety team will conduct a complete investigation.”

According to its website, Rover’s guarantee covers “costs arising from certain injuries or damages that occur during a service booked and paid through Rover. The injuries or damages must result from care provided during a Rover stay or walk, and the guarantee reimburses in the event the sitter or walker is unwilling or unable to pay those costs.”

Anyone who spots Frankie is asked to call Kelsey Vincent at 604-765-7475. She says if Frankie is spotted, do not chase her or she will run. Just call the number if you are able to keep an eye on her. If you are really close, Frankie is “super food motivated.”


@PeeJayAitch
paul.henderson@theprogress.com

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

 

Frankie the pit bull with owner Dan Levinsky and five-year-old Olivia Levinsky. (Submitted)

Frankie the pit bull with owner Dan Levinsky and five-year-old Olivia Levinsky. (Submitted)

Frankie the pit bull with her pal, three-year-old Linden Levinsky. (Submitted)

Frankie the pit bull with her pal, three-year-old Linden Levinsky. (Submitted)

Kim Levinsky with 10-month-old Frankie who went missing from a Chilliwack dog sitter hired through Rover.com on Nov. 11, 2019, and four days later was still missing. (Submitted)

Kim Levinsky with 10-month-old Frankie who went missing from a Chilliwack dog sitter hired through Rover.com on Nov. 11, 2019, and four days later was still missing. (Submitted)

Ten-month-old Frankie went missing from a Chilliwack dog sitter hired through Rover.com on Nov. 11, 2019, and four days later was still missing. (Submitted)

Ten-month-old Frankie went missing from a Chilliwack dog sitter hired through Rover.com on Nov. 11, 2019, and four days later was still missing. (Submitted)

Just Posted

Chris Squires of The Wack Window Cleaning Company has created the #100housechallenge where he’ll be cleaning the exterior windows of 100 homes for free when an interior window cleaning service is purchased and a food item is donated to Wilma’s Transition Society. (Jenna Hauck/ Chilliwack Progress)
Chilliwack window cleaner ready to donate to Wilma’s through #100housechallenge campaign

Chris Squires enjoys providing service, wants to express it via donations, giving back to community

A cyclist was struck at the intersection of Prest and Bailey roads in Chilliwack on Saturday, March 6, 2021. (Google Maps)
UPDATE: Cyclist struck by SUV in Chilliwack

Incident happened at Prest and Bailey roads around 2:45 p.m. Saturday

Donald Alan Sweet was once an all star CFL kicker who played for the Montreal Alouettes and Montreal Concordes over a 13-year career. Photo courtesy of Mission RCMP.
Retired Mission teacher and star CFL kicker charged for assault, sexual crimes against former students

Donald Alan Sweet taught in school district for 10 years, investigators seeking further witnesses

B.C. RCMP Lower Mainland District officer, Asst. Commissioner Stephen Thatcher presents RCMP blankets to (from left) Chief James Hobart, Chief Maureen Chapman, Chief Derek Epp and Chief Mark Point. (RCMP)
Historic agreement between Fraser Valley FN communities, RCMP to expand Indigenous role in policing

Community Safety Agreement builds relationship of ‘trust, communication and prevention,’ says Chief

Canadian Reformed Church in Chilliwack. (GoogleMaps)
OPINION: Churches that defy the law and public health orders are in the extreme minority

The nature of news coverage means that aberrations from the norm are what make the headlines

The James C Richardson Pipe Band marches in a Remembrance Day parade on Nov. 11, 2019 in Chilliwack. Wednesday, March 10 is International Bagpipe Day. (Jenna Hauck/ Chilliwack Progress file)
Unofficial holidays: Here’s what people are celebrating for the week of March 7 to 13

International Bagpipe Day, Wash Your Nose Day and Kidney Day are all coming up this week

Victoria man Brett Andersen is asking for people’s help to secure him one of eight free tickets to the moon. (Screenshot/@brettandersen Instagram)
Victoria man wants your help securing a free ticket to the moon

Japanese billionaire offering eight people a trip to the moon

The Conservation Officers Service is warning aquarium users after invasive and potentially destructive mussels were found in moss balls from a pet store. (BC Conservation Officers Service/Facebook)
Aquarium users in B.C. warned after invasive mussels found at pet store

Conservation officers were told the mussels were found in a moss ball from a Terrace pet store.

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Hockey hall-of-fame legend Wayne Gretzky, right, watches the casket of his father, Walter Gretzky, as it is carried from the church during a funeral service in Brantford, Ont., Saturday, March 6, 2021. HE CANADIAN PRESS/Nathan Denette
Walter Gretzky remembered as a man with a ‘heart of gold’ at funeral

The famous hockey father died Thursday at age 82 after battling Parkinson’s disease

The family of injured Willoughby resident Ronald Gerald Jesso is hoping someone saw something that will help solve the mystery of how he came to be so badly hurt on the morning of Feb. 22. Jesso is still in hospital. (Jesso family/Special to Langley Advance Times)
An appeal to help solve the mystery of an injured Langley man

Family of Ronald Gerald Jesso asks witnesses to come forward

During a press event on March 6, Const. Alex Berube, media relations officer for the West Shore RCMP, addressed a deadly shooting that occurred in Metchosin the night before. (Devon Bidal/News Staff)
VIDEO: One man shot dead on Vancouver Island in ‘targeted incident’

Highway 14 reopens following multi-hour closure for investigation

Personal protective equipment is seen in the COVID-19 intensive care unit at St. Paul’s hospital in downtown Vancouver. THE CANADIAN PRESS/Jonathan Hayward
$16.9 million invested to improve worker safety, strengthen B.C.’s food supply chain

Money to be used for social distancing, personal protective equipment, cleaning, and air circulation

Most Read