Doors closing at City Hall. (The Progress file)

Chilliwack city hall and fire department eliminates access to walk-ins

Staff can be reached by phone, email or by virtual means to follow social distancing recommendations

The doors are closing to the public at Chilliwack City Hall, Chilliwack Fire Department, and the Operations Centre on Luckakuck as of Thursday, March 19.

But City of Chilliwack staff can still be reached by phone, email or by virtual means as the COVID-19 crisis continues.

“Following direction from the province to adhere to social distancing requirements and to ensure enough staff remain available to continue the business of the city, the City of Chilliwack has made the difficult decision to temporarily close City Hall, Fire Department Reception and the Operations Centre to the public, effective March 19, 2020,” according to a news release.

It was a tough one.

“We have always prided ourselves on being accessible to the community, so closing our doors temporarily was a difficult decision based on the most up to date information we had available from health authorities,” said Mayor Ken Popove.

“We are also looking at measures to maintain social distancing between staff members to ensure business continuity.”

Citizens can check updates they’ll be posting on social media, and at

Deep cleaning of civic facilities will be undertaken during closures, as well as reminding staff to take precautions and limit face-to-face meetings, advising staff who feel unwell to stay home.

City officials are working on providing remote access tools for key staff should they need to work from home.

READ MORE: Still no confirmed cases but assume it’s in Chilliwack

Services through the MyChilliwack Information Portal at will remain available.

Municipal Contact Information:

City Hall General Reception

Phone: 604-792-9311


Operations Centre

Phone: 604-793-2810

After Hours: 604-792-2233


Chilliwack Fire Department Non-Emergency

Phone: 604-792-8713


For all health-related concerns, please call 811 or 1-888-COVID-19 (1-888-268-4319) or text 604-630-0300.

READ MORE: WHO says to test, test, test

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