B.C. Ombudsperson Jay Chalke (B.C. government)

B.C. income assistance clients left on hold

Ombudsperson says some improvements being made

Disability and income assistance clients are getting better phone service than a year ago, but too many are still being left without answers to their problems, B.C. Ombudsperson Jay Chalke says.

Chalke issued a report Tuesday listing some of the many complaints from people who either were kept on hold for an hour or more, or asked for a call-back and didn’t receive one. The complaints range from application s for assistance to lost payments to emergencies such as a woman who was living with her two children in a camper whose heater had broken down.

“The [social development] ministry’s telephone-based service has been chronically slow for a number of years,” Chalke said. “Income and disability assistance applicants and recipients include some of the most vulnerable people in the province.”

Chalke began investigating the problem in 2017, based on a series of contacts to his office from people frustrated with the lack of service. He said the ministry has agreed to changes, including posting its average wait times for phone and in-person service in ministry offices later this year.

Recommendations also include hiring additional employment and assistance workers to ensure 220 full-time staff are dedicated to answering calls to the centralized provincial phone line.

Chalke also recommends the ministry end its “call sweeping” strategy, which postpones action on requests that are expected to take more than five minutes to resolve.

Just Posted

Century 21 in Chilliwack gathers to donate blood

With an ongoing need for more blood, local realtor recruits team to roll up sleeves and donate

Case of man caught with 27,500 fentanyl pills in Chilliwack thrown out due to Charter breach

‘Ambiguous’ signal by drug sniffer dog Doodz leads to B.C. Supreme Court decision

Chilliwack School District graduating more students than ever before

The District has experienced significant grad growth, especially with Aboriginal students

Charges possible for alleged drunk driver who refused breath sample in Agassiz

The Kelowna driver refused to give a breath sample after RCMP stopped the car

Chilliwack Chiefs help Team West beat Team East in CJHL Prospects Game

Harrison Blaisdell and Kevin Wall both contributed offensively in a 5-2 triumph.

VIDEO: Here’s what the B.C. legislature officers are accused of buying

Personal trips, purchases, alcohol and more laid out in 76-page report by Plecas

Man pulls over to help injured owl, gets hit by SUV

Chase RCMP say owl flew away while they were on scene

Cannabis sales up 25% in November as overall retail sales fall 0.9%

Cannabis store sales totalled $54 million in the first full month of legal recreational pot sales

LNG Canada support far outweighs protests, CEO says

Andy Calitz vows completion on schedule at B.C. Natural Resource Forum

B.C. Green Party leader calls for Assistant Deputy Speaker to step aside

Weaver alleges whistleblower was fired after looking into the Liberal MLA’s expenses

B.C. man says he was evicted due to ‘personal vendetta’ against his toddler

Matt Astifan says he has tried to do what he can but a young child will always make some noise

B.C. animal killer Kayla Bourque guilty of breaching conditions

Bourque is expected to be sentenced on Feb. 8

Men allegedly tied to Red Scorpions gang arrested in B.C. drug busts

Nanaimo RCMP have made multiple arrests and seized drugs, weapons and cash

VIDEO: Soon-to-be-extinct caribou moved to B.C. interior

The three caribou are being held in pens north of Revelstoke

Most Read