911 dispatcher Natalie Rumsby sits at her desk in Victoria where on April 24 she answered a call from Carol Klock, whose husband Jack had a heart attack while in the shower. Rumsby coached Carol in CPR and Jack survived. SUBMITTED PHOTO

B.C. 911 call-taker gets rare glimpse of what happened after call

Call-taker coached Port Alberni woman in lifesaving CPR on her husband

When Natalie Rumsby answers a call as a 911 dispatcher, her job ends when first responders arrive on the scene, and the person who called 911 no longer needs her help.

It’s not often that she and her colleagues at the dispatch centre in Victoria hear the outcome of their calls.

That changed last week when a woman from Port Alberni shared her story about performing CPR on her husband thanks to the coaching of a calm 911 dispatcher.

READ: Vancouver Island wife brings husband back to life with CPR thanks to 911 dispatcher

Carol Klock related her story about calling 911 after her husband Jack suffered a heart attack while taking a shower one night in April.

Carol, who had never taken a CPR course, performed the life-saving technique on her husband for 10 minutes while waiting for paramedics to arrive. She said an anonymous dispatcher “literally taught me CPR over the phone” and she wanted to thank the woman for helping her.

A colleague of Rumsby’s who was familiar with the call read the story from the Alberni Valley News and let Rumsby know about it.

“Everything’s done over the phone and once you’re done, you’re on to the next job,” Rumsby said from Victoria. “It’s heartwarming to hear that he survived.”

She said she doesn’t often open up about her job. She compartmentalizes it, and when she leaves the dispatch centre for the day, she leaves the job behind.

It’s a survival tactic: “Right now, there’s a lot of compassion fatigue. It’s an exhausting job at the best of times,” she said, but added the opioid crisis has made it even tougher for 911 dispatchers and other first responders.

“There’s days here where we could have seven or eight call-takers and they’re all coaching CPR to people in different communities in B.C.

“As a call-taker/dispatcher, you are often tasked with talking to people on the worst day of their lives, in a moment of crisis, and you depend on them to be your ears, eyes and hands until help arrives,” Rumsby said.

“We are trained to help people not only cope with these situations, but in many situations, guide them to give life-saving first aid that they would otherwise not know how to do.”

While Carol Klock gives Rumsby all the credit with helping her stay calm, Rumsby said Carol’s ability to stay composed was the most important aspect of helping her husband.

“This woman performed those skills in the worst of circumstances, ” Rumsby wrote in a Facebook post about the story. “Thanks to her staying calm and composed and doing the most effective CPR possible, her husband is alive today.”

Rumsby hopes stories such as the Klocks will inspire people to learn how to perform CPR.

“I think it’s really important for everyone to take a CPR course, even a hands-only CPR,” she said. “If somebody knows CPR, the second they see someone collapse … it could mean life or death for that patient.”

READ: Where to learn CPR

Rumsby has nominated Carol Klock for a Vital Link Award with BC Ambulance Service, which recognizes the significant contributions made by citizens during medical emergencies. She hopes that if Carol is given an award, she will be able to meet the Klocks in person.

editor@albernivalleynews.com

Just Posted

More than 125 tonnes of garbage hauled in during Fraser River Cleanup in Chilliwack

A total of 700 volunteers flocked to the shores of the Fraser River to help with the cleanup

Seven Days in Chilliwack

A list of community events happening in Chilliwack from March 25 to 31

WATCH: Sparks fly as SUV speeds down wrong side of Highway 1 in Chilliwack trying to flee police

Captured on video, the vehicle headed westbound against oncoming traffic before crashing

Drugs and guns seized by Chilliwack Mounties in complex case

Drug trafficking investigations led to five arrests in three different locations across Chilliwack

Chilliwack RCMP trying to catch robbery suspect

Police hope someone will identify the person who appears in security camera footage

Stolen Bentley spotted going wrong way down highway found in Summerland

The car has been recorded going the wrong way on the Coquihalla, found two days later

Bobrovsky perfect as Blue Jackets blank Canucks 5-0

Vancouver shut out for 10th time this season

Fundraising campaign launched for man caught in SilverStar avalanche

In only two days, the GoFundMe surpassed its $15,000 goal

Terror at sea: Helicopter rescues frightened cruise passengers in Norway

The Viking Sky cruise ship was carrying 1,300 passengers and crew when it experienced engine trouble

Search and rescue team helicopters injured climber from B.C. provincial park

A 30-year-old woman suffered a suspected lower-limb fracture in Skaha Bluffs Provincial Park

DOJ: Trump campaign did not co-ordinate with Russia in 2016

Attorney General William Barr said special counsel “does not exonerate” Trump of obstructing justice

Trudeau in Vancouver to support Tamara Taggart at Liberal nomination event

The former broadcaster is seeking the nomination for the Vancouver Kingsway riding

Trudeau calls May 6 byelection for B.C. riding of Nanaimo-Ladysmith

The riding opened up when Sheila Malcolmson resigned in January

B.C. VIEWS: The hijacking of our education system gathers speed

Children taught to strike and shout fringe far-left demands

Most Read