Digital subscription options

Frequently Asked Questions

• How do I subscribe to a print and/or a digital subscription?

  In order to subscribe, a user account must be created first. Create a user account from the Login page by clicking “Create an account”.

  Once registered, self-serve subscriptions are available for each publication on the Subscribe page. Standard, Premium, and Premium Plus options are available with different features, and both monthly and yearly payment plans are offered.

  For publications that offer Print Subscriptions, the Premium and Premium Plus options include a home delivery edition. You can check the availability of these options based upon your home address.

  If a desired subscription is not available through the self-serve site, then please contact the support by emailing subscribersupport@blackpress.ca or calling +1 (866) 996-3189.

• If I have multiple computers and mobile devices, do I need to purchase two digital subscriptions, or can others in my household use the same account?

  You will be able to log in on all of your devices using the Login button located on our navigation bar at the top of our website.

• What is the cancellation & refund policy?

  You may cancel your subscription at any time. For monthly subscribers that cancel, we will stop charging your account on the next billing cycle. If you have an annual subscription your renewal will be cancelled for the following year. Should you wish to restart your subscription you will need to click the subscribe button to enjoy unlimited access to content.

  What to do next? Either go to the subscriber Support Centre and cancel your subscription directly or send an email to subscribersupport@blackpress.ca. You can also call us at: +1 (866) 996-3189.

• How do I access my digital subscription account?
  1. To access your digital subscription benefits, click the Login button on the top left of the navigation window.
  2. Enter in your email address and password attached to the account.
  3. If you wish to change a password or payment plan, visit the Support Centre to access your account.
• How do I modify my user account or subscription information?

  User accounts and subscriptions that are registered through the website can be managed and cancelled through the Support Centre.

  To update your existing subscription, modify the delivery address of a print subscription, or older issue-based subscriptions or subscriptions set up via our support team, please contact the subscriber support at subscribersupport@blackpress.ca or +1 (866) 996-3189.

• How do I update my billing information?

  You can update your credit card information via this online portal. Simply sign in with the email address you used to purchase your subscription, and you will receive an email with the verification code to log you in.

  You can also email subscribersupport@blackpress.ca for support.

• What if I have forgotten my password?
  1. Go to the Login page, located at the top left of the navigation bar.
  2. Select “Forgotten password?” and type in your email address attached to your account.
  3. If you have an account linked to that email, we will send you a One-Time Password. Submit that into the login box and then create a new password.
  4. You can also visit the Support Centre if you are logged in, and change your password or email address there.
• How do I use my gift subscription? Can I purchase a gift subscription?

  To use your gift subscription please contact a local team member anytime by calling or emailing our local circulation team, found under the Contact Us on the home page of the website, or by emailing subscribersupport@blackpress.ca. You can also call us at: +1 (866) 996-3189.

• I have a question not listed here. Who should I contact?

  We would love to hear from you if you have any further questions or concerns. You can contact a local team member anytime by calling or emailing our local circulation team, found under the Contact Us on the home page of the website, or by emailing subscribersupport@blackpress.ca.
  You can also call us at: +1 (866) 996-3189.