Friday was FLIR day in Chilliwack

Convergys employees had a chance to check out thermal imaging and infrared equipment on display at the former Stream site in Chilliwack.

Roy Malmberg

Free coffee was being served to anyone taking a tour of high-tech toys in the FLIR trailer last Friday.

More than 160 Convergys employees checked out the thermal imaging and infrared camera equipment on display at the former Stream site in Chilliwack.

Convergys Chilliwack, formerly Stream Global Services, recently partnered with FLIR — world leaders in infrared and thermal imaging technology — to provide technical support to its clientele.

It was “FLIR Day” in Chilliwack on May 30, said Convergys site director Mike Robinson.

That opportunity saw dozens of Chilliwack employees streaming out the back doors of the call centre to visit the mobile training unit and get some training on the sophisticated FLIR equipment.

The thermal imaging and infrared cameras are used all over the world by security forces, fire departments and home inspectors, for example.

What is a little different about this new client of theirs is that FLIR was open to sharing information publicly about their business relationship with Convergys — which isn’t always the case with outsourced customer management services.

The largest local employer in the area, now with a new name, has celebrated 13 years in Chilliwack. Inviting the media to tag along on a tour was a way to offer a peek “behind the curtain” at Convergys, said  Robinson.

“FLIR is one of our newest clients,” he explained, adding that they have established a dedicated FLIR team. “They’re great partners and they’ve been happy to share the work we’re doing for them.”

About 50 local employees will be supporting FLIR on the dedicated team and they are planning for additional growth in the second half of 2014.

“We view Convergys as the best customer service provider in the business,” said FLIR mobile training unit coordinator Shawn Jepson. “That’s why we partnered with them, and we’re proud of that partnership.”

The mobile unit that was parked in Chilliwack last week was one of four used by the company to showcase its product line in over 9000 training sessions. FLIR had $1.4 billion in sales in 2013, said officials.

Convergys Corp. announced its $820 million acquisition of Stream Global Services in March.

jfeinberg@theprogress.com

Twitter.com/chwkjourno

Just Posted

Chilliwack to survey child-care needs of families and caregivers

With provincial funding help, an inventory of child care spaces will soon be underway in Chilliwack

Discover what they unearthed downtown at Heritage Chilliwack event

The Algra Brothers’ art director will be guest speaker at September 5 event in Chilliwack

Hope’s only public wheelchair-accessible vehicle stolen

More than 300 clients left in lurch after volunteer group discovers van stolen

Gathering on the Fraser to foster mutual respect for fisheries

Frustrations of the fishing season well known to user groups on the Lower Fraser River this summer

Sardis neighbourhood planning process set to begin in Chilliwack

Residents will have several ways to get involved in the the City of Chilliwack planning process

Disney Plus to launch in Canada in November

Analysts say latest streaming service may escalate cord cutting

B.C. manhunt suspects left cellphone video before they died: family

Family member says Kam McLeod, Bryer Schmegelsky recorded final wishes

Okanagan bus driver assaulted for asking patron not to smoke

59-year-old in hospital with non-life threatening injuries

Mouse infestation hit Langley hospital’s kitchens

Droppings and urine were found by Fraser Health inspectors in the spring

Son of slain former Hells Angel is one of two men sentenced for crime spree

Pair’s 2017 series of Lower Mainland robberies stretched from Surrey to Mission

‘Person of interest’ identified after suspicious meat left in North Delta park

Piles of meat have been dumped near the 63rd Avenue trail entrance four times in the last 30 days

B.C. sets rules for ride hailing, same minimum fee as taxis

Larger operating areas seen as threat by cab companies

B.C. mom mourns 14-year-old son whose fatal overdose was posted online

Chantell Griffiths misses the son she hadn’t seen much in recent years

Most Read