Friday was FLIR day in Chilliwack

Convergys employees had a chance to check out thermal imaging and infrared equipment on display at the former Stream site in Chilliwack.

Roy Malmberg

Free coffee was being served to anyone taking a tour of high-tech toys in the FLIR trailer last Friday.

More than 160 Convergys employees checked out the thermal imaging and infrared camera equipment on display at the former Stream site in Chilliwack.

Convergys Chilliwack, formerly Stream Global Services, recently partnered with FLIR — world leaders in infrared and thermal imaging technology — to provide technical support to its clientele.

It was “FLIR Day” in Chilliwack on May 30, said Convergys site director Mike Robinson.

That opportunity saw dozens of Chilliwack employees streaming out the back doors of the call centre to visit the mobile training unit and get some training on the sophisticated FLIR equipment.

The thermal imaging and infrared cameras are used all over the world by security forces, fire departments and home inspectors, for example.

What is a little different about this new client of theirs is that FLIR was open to sharing information publicly about their business relationship with Convergys — which isn’t always the case with outsourced customer management services.

The largest local employer in the area, now with a new name, has celebrated 13 years in Chilliwack. Inviting the media to tag along on a tour was a way to offer a peek “behind the curtain” at Convergys, said  Robinson.

“FLIR is one of our newest clients,” he explained, adding that they have established a dedicated FLIR team. “They’re great partners and they’ve been happy to share the work we’re doing for them.”

About 50 local employees will be supporting FLIR on the dedicated team and they are planning for additional growth in the second half of 2014.

“We view Convergys as the best customer service provider in the business,” said FLIR mobile training unit coordinator Shawn Jepson. “That’s why we partnered with them, and we’re proud of that partnership.”

The mobile unit that was parked in Chilliwack last week was one of four used by the company to showcase its product line in over 9000 training sessions. FLIR had $1.4 billion in sales in 2013, said officials.

Convergys Corp. announced its $820 million acquisition of Stream Global Services in March.

jfeinberg@theprogress.com

Twitter.com/chwkjourno

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Chilliwack teachers and EAs concerned with health and safety plans

As schools get ready to open, many worry measures won’t be enough to protect students from COVID-19

Mission prison COVID-19 outbreak declared over

Dr. Bonnie Henry hails work done to halt outbreak, which saw more than 130 people contract COVID-19

Police say Chilliwack driver who flipped car on overpass Sunday was impaired

Witnesses say rollover incident was preceded by vehicle and motorcycles speeding all over town

VIDEO: Chilliwack Tourism invites visitors to dream now and explore later

Celebrating Tourism Week with a look at Bridal Veil Falls near Chilliwack

Facing changes together: Your community, your journalists

New platform allows readers to make a one-time or ongoing donation to support local journalism

Mission prison COVID-19 outbreak ends, 9 new cases in B.C.

New positive test at Port Coquitlam care home

Facing changes together: Your community, your journalists

New platform allows readers to make a one-time or ongoing donation to support local journalism

Man who bound, murdered Vancouver Island teen still a risk to public: parole board

Kimberly Proctor’s killer is still ‘mismanaging emotions,’ has had ‘temper tantrums’

VIDEO: Humpback whales put on quite a show

The ‘playful’ pod lingered by a Campbell River tour operator’s boat for quite some time

Getting hitched at historic B.C. gold rush town still on table during COVID-19 pandemic

Micro-weddings, online visits, offered at Barkerville Historic Town and Park

VIDEO: Police look for suspect seen tripping elderly woman in Burnaby

The elderly woman was walking near the SkyTrain station when she was randomly tripped

Revelstoke woman finds welcoming letter on her Alberta-registered truck

There have been multiple reports online of vandalism to vehicles with Alberta licence plates

Spirit bear possibly spotted in West Kootenay

A local resident spotted the white-coloured bear while on an evening trail run near Castlegar on May 27

B.C. businesses ‘can’t shoulder burden’ of COVID-19 sick pay

Trudeau’s plan should be tied to federal emergency aid

Most Read