People have been calling PAM to get a GP. Now they’ll go online to register.

Finding a GP with the help of PAM shifts to online focus

Call volumes shift service from calling to self-registration online

Thousands seeking a family doctor in the Eastern Fraser Valley have called “PAM” for help.

PAM, or Patient Attachment Mechanism was a service set up three years ago to “match” unattached patients to family doctors and nurse practitioners from Chilliwack, to Agassiz-Harrison, and Hope, by Chilliwack Divison of Family Practice.

“Due to increasingly high call volumes over the past year, the phone service used for (PAM) registration has evolved to better serve the callers,” according to a release from the Division.

The emphasis is shifting from calling, to self-registration online.

The new online registration takes a minute or two. A list of health care options to try while waiting for patient “attachment” is fired off as an email.

But it’s still a waitlist they’re working with. For those living in Hope and the Fraser Canyon, they can begin the process of attachment within weeks. But for those in Chilliwack and Agassiz-Harrison, it can still take up to five months to find a family doctor or nurse practitioner at this point.

People who sign up get a call as soon as there’s an opening, or “capacity” for patient attachment.

“The Patient Attachment Mechanism is working to create one access point for people who do not have a family doctor or nurse practitioner, and are looking for one,” said Katrina Bepple, Chilliwack Divison of Family Practice executive director.

PAM was created specifically because of reports of many “orphaned” patients seeking a GP.

“Websites had outdated lists of doctors accepting, so people would have to call multiple clinics only to hear they didn’t have the capacity to take on more patients,” said Bepple.

Although PAM is a waitlist, meaning even though they can’t necessarily help people immediately, they have been successful in attaching more than 3,600 people to medical practitioners since 2014.

While people are still waiting, they can log on to for the closest walk-in clinics and the corresponding wait-times.

Unattached patients are asked “not to reapply” online if they have previously registered by leaving a phone message, as the lists will be combined and duplicates may slow down the process.

For anyone without online access, the phone system is still available. Call 604-795-0034 Monday to Friday between 9 a.m. to 3 p.m. Register online at

Just Posted

VIDEO: Call goes out for B.C. wildfire relief supplies

Chilliwack volunteers hope to load a 53-foot trailer with practical donations before heading into the firezone

UFV baseball coach returns to pro ranks

Jordan Lennerton, who also coaches at ‘The Yard’ in Chilliwack, played 1 game for the Quebec Capitales

Camp Ignite aims to inspire future first responders

Four-day camp offers young women a chance to experience the challenges of being a first responder

General aviation traffic down to a trickle at Chilliwack Airport

Minimum visibility guidelines can’t be met when conditions are so smoky you can’t see the mountains

At least 14 illegal fires set between Chilliwack and Hope this month

Conservation officers are fed up with people not listening to the province-wide fire ban

Social media, digital photography allow millennials to flock to birdwatching

More young people are flocking to birdwatching than ever, aided by social media, digital photography

Vehicle fire on the Coquihalla

Heavy congestion in north bound lanes

Prime minister greeted by B.C. premier as cabinet retreat begins

PM Justin Trudeau and Premier John Horgan meet in advance of federal cabinet meetings in Nanaimo

Indigenous Creation story to be performed as musical at Lytton River Festival

Savage Society and members of the Lytton First Nation to present The Council of Spider, Ant & Fly

Are your kids anxious about going back to school?

BC Children’s Hospital offers tips to help your children be mindful and reduce stress

New trial ordered for James Oler in B.C. child bride case

Meanwhile, appeal court dismisses Emily Blackmore’s appeal of guilty verdict

This trash heap in Vancouver could be yours for $3.9 million

Sitting atop 6,000 square feet, the home was built in 1912, later destroyed by fire

Date rapist left victims with ‘long-lasting, emotional scars,’ judge says

Klifford Kenyon of Abbotsford sentenced to additional two years in prison

Fire in barn that housed therapy horses has been confirmed an arson

Abbotsford Police Department is now investigating and seeks witnesses

Most Read