People have been calling PAM to get a GP. Now they’ll go online to register.

Finding a GP with the help of PAM shifts to online focus

Call volumes shift service from calling to self-registration online

Thousands seeking a family doctor in the Eastern Fraser Valley have called “PAM” for help.

PAM, or Patient Attachment Mechanism was a service set up three years ago to “match” unattached patients to family doctors and nurse practitioners from Chilliwack, to Agassiz-Harrison, and Hope, by Chilliwack Divison of Family Practice.

“Due to increasingly high call volumes over the past year, the phone service used for (PAM) registration has evolved to better serve the callers,” according to a release from the Division.

The emphasis is shifting from calling, to self-registration online.

The new online registration takes a minute or two. A list of health care options to try while waiting for patient “attachment” is fired off as an email.

But it’s still a waitlist they’re working with. For those living in Hope and the Fraser Canyon, they can begin the process of attachment within weeks. But for those in Chilliwack and Agassiz-Harrison, it can still take up to five months to find a family doctor or nurse practitioner at this point.

People who sign up get a call as soon as there’s an opening, or “capacity” for patient attachment.

“The Patient Attachment Mechanism is working to create one access point for people who do not have a family doctor or nurse practitioner, and are looking for one,” said Katrina Bepple, Chilliwack Divison of Family Practice executive director.

PAM was created specifically because of reports of many “orphaned” patients seeking a GP.

“Websites had outdated lists of doctors accepting, so people would have to call multiple clinics only to hear they didn’t have the capacity to take on more patients,” said Bepple.

Although PAM is a waitlist, meaning even though they can’t necessarily help people immediately, they have been successful in attaching more than 3,600 people to medical practitioners since 2014.

While people are still waiting, they can log on to for the closest walk-in clinics and the corresponding wait-times.

Unattached patients are asked “not to reapply” online if they have previously registered by leaving a phone message, as the lists will be combined and duplicates may slow down the process.

For anyone without online access, the phone system is still available. Call 604-795-0034 Monday to Friday between 9 a.m. to 3 p.m. Register online at

Just Posted

Do you have the right ID to vote in Chilliwack’s municipal election?

Chilliwack residents will need identification that proves both residency and identity

Anti-SOGI Chilliwack school trustee files defamation lawsuit against BCTF president

Barry Neufeld says Glen Hansman’s words caused him “indignity,” “personal harassment,” and “anxiety”

Fraser Valley Labour Council endorses four Chilliwack school board candidates

Union group endorses three for city council, pulls endorsement for mayoral hopeful Sam Waddington

Man accused of killing Belgian tourist along Highway 1 appears in court

Sean McKenzie, 27, made second court appearance since his arrest in connection with the murder of Amelie Sakkalis

Driver assaulted near Agassiz following road rage incident

RCMP ask for public’s help identifying suspects involved in Highway 9 incident

Tommy Chong says cannabis legalization makes him proud to be a Canadian

Legendary marijuana advocate and comedian celebrates cultural milestone at Kelowna event

3 in serious condition after altercation on Granville strip: police

Patrol officers came upon the fight just after 3 a.m. on Granville Street near Helmcken Street

B.C. passenger caught smoking weed in a car issued $230 fine

Saanich police did a field sobriety test on the driver and deemed it safe for him to drive

Pedestrian rushed to Lower Mainland hospital after being hit by car

Friday night crash is latest in rash of collisions involving pedestrians in Surrey

Payette invites critics to ‘come and spend a few days’ with her

Governor General Julie Payette made her first official to B.C. back in March

More pot stores expected in B.C. in coming ‘weeks and months’: attorney general

Attorney General David Eby and Public Safety Minister Mike Farnworth visited the new BC Cannabis Store in the province’s Interior

Telus launches charitable foundation to help vulnerable youth

The Telus Friendly Future Foundation complements other social initiatives by the company, including Mobility for Good

Police say suspicious death of B.C. artist ruled a homicide

Patrick Zube Aylward’s body was found in a residence on a rural road outside of Seton Portage, west of Lillooet, B.C.

Temporary roads being built in areas affected by landslide in northern B.C.

Emergency Management BC news release says Disaster Financial Assistance is available to eligible residents of the Peace River Regional District who may have been affected by the landslides

Most Read