A tax return form is pictured in Toronto on Wednesday April 13, 2011. The Canada Revenue Agency is sending an unlikely message to kick off tax season: Paper-filers, we have not forgotten you. Despite a years-long push to have more people file taxes online because it’s generally faster and easier, many Canadians still prefer putting pen, or pencil, to paper. THE CANADIAN PRESS/Chris Young

CRA puts focus on paper returns as tax-filing season opens

The federal tax collector expects to handle about two million paper returns this calendar year out of roughly 26 million filings

The Canada Revenue Agency is sending an unlikely message to kick off tax season: Paper-filers, we have not forgotten you.

Despite a years-long push to have more people file taxes online because it’s generally faster and easier, many Canadians still prefer putting pen, or pencil, to paper.

The people who prefer paper to online are getting particular attention because they tend to be Canadians whose tax files are needed to send them essential benefit payments.

There are seniors who need old-age security, parents eligible for the Canada Child Benefit and first-time filers who might be eligible for a new benefit for low-income workers.

Because of that, the CRA has made changes to the paper tax booklet to further simplify language, add notes about new benefits for the 2019 tax year, and include a checklist so nothing gets missed.

Frank Vermaeten, the CRA’s assistant commissioner, said the agency wants to make sure those who prefer paper are still comfortable using it amid wider pushes to electronic filing.

“Certainly, we promote electronic filing — we see a lot of benefits for Canadians in doing that, but we also want to be sure that paper filers are served and served well,” Vermaeten said in an interview.

The federal tax collector expects to handle about two million paper returns this calendar year out of roughly 26 million filings.

Even at the current rate people are shifting to digital filing and away from paper, Vermaeten said the CRA could see paper files for another 20 years.

The agency’s tax machine fired up in earnest Monday, with new staff joining call centres that run at extended hours.

About 1.6 million printed tax-return booklets are also being mailed out that include an option for some to file by phone if their incomes are largely unchanged from year to year, such as seniors.

Staff have also been hired to manage paper filers, including a team that searches for errors and corrects them.

Vermaeten said a new service will see staff input forgotten T4 slips, for instance, on paper returns filed before the deadline, to save taxpayers interest penalties.

The deadline to file taxes without penalty is the end of April, and the CRA will be processing returns through to June — just as it starts planning for tax season next year.

Jordan Press, The Canadian Press

taxes

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Council meetings now closed to the public in Chilliwack

Changes comply with provincial orders for no public gatherings and help development applications

Chilliwack elementary schools roll parades through their neighbourhoods, past students’ homes

Unsworth and Central are two of many schools trying to connect teachers with students in fun way

Kinneman appointed CAO of the Fraser Valley Regional District

Her ‘experience and connection with the staff and FVRD partners was unparalleled’ says board chair

Chilliwack school district rolls out next year’s budget, expects COVID-19 costs to change things

Public is being encouraged to connect with the district with any questions about 2020/2021 budget

Chilliwack residents upset by blasting ‘nightmare’ in their hillside neighbourhood

Little Mountain neighbour says blasting ‘unconscionable’ while they’re following advice to stay home

UPDATE: Canadians awake to extra COVID-19 emergency benefit money, feds clarify changes

The CRA and federal officials are working to clarify the confusion around payments

B.C. sorting medical equipment sales, donation offers for COVID-19

Supply hub has call out for masks, gowns, coronavirus swabs

B.C. records five more deaths due to COVID-19, 45 new cases

A total of 838 people have recovered from the virus

Major crimes investigating sudden death of North Okanagan child

The 8 year old was flown to Kelowna General Hospital and died hours later

BC institution has highest number of positive results for COVID-19

11 inmates in Mission test positive for coronavirus, more than any other federal prison in Canada

Easter Bunny added to B.C.’s list of essential workers

Premier John Horgan authorizes bunny to spread “eggs-ellent cheer” throughout province

Travellers returning to B.C. must have self-isolation plan or face quarantine: Horgan

Premier John Horgan says forms must be filled out by travellers

More than 400 animals have been adopted amid pandemic: B.C. SPCA

People are taking this time of social distancing to find a loyal companion through the animal welfare group

Most Read