Chilliwack rollout of green carts hits stumbling block

Due to ‘unforeseen circumstances’ some green carts didn’t get delivered yet

Hang on tight if you haven’t received a green cart yet.

“Carts are being delivered on a daily basis and the majority of residents have received their carts, but due to unforeseen circumstances, some Green Carts will be delivered after April 30,” according to a release from city officials last week.

Delivery of the new green carts on wheels has been ongoing since the beginning of April by Emterra Environmental and Rehrig Pacific for City of Chilliwack’s Curbside Collection Program.

The reps are extending apologies in advance for any inconvenience.

“Emterra is proud of our customer service record in the community and are working closely with the City and Rehrig Pacific to have the carts delivered as quickly and as safely as possible. We apologize for the inconvenience to residents who haven’t received their carts yet,” said Emterra’s VP Operations, Ed Walsh.

So here’s what will happen next.

Residents who have their green carts already can go ahead and put out them out to the curb for the first time this week, with food waste, food-soiled paper and yard waste, as per instructions.

If residents are unable to wait for a green cart, they can put food waste in their regular garbage for the first week of May. Although bi-weekly garbage collection starts next week, Emterra will also collect garbage from the areas that did not receive a cart.

Yard waste can go in the green cart, in paper bags, or branches can be bundled for collection. Containers may be up to a maximum of 80 litres and weigh up to a maximum of 25kg/55lb. In the absence of a green cart, up to 11 paper bags, containers or bundles will be collected.

However the use of owner-supplied containers for yard waste is only being allowed for the first week of May if the green carts are not available.

“The City of Chilliwack, Emterra Environmental and Rehrig Pacific thank residents for their patience.”

“We know most residents are excited to start this new program, which will result in a significant reduction in materials going to the landfill.”

Anyone who didn’t get their green cart in time will not be charged the new Curbside Collection fee until the week after their cart is delivered.

Everyone is reminded to check the new schedule as collection days are changing for some residents. Garbage collection shifts to biweekly, meaning every two weeks.

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