This image of the plexiglass ticket window from May 19, 2020 was one of four installed outside Chilliwack City Hall as a pandemic safety measure. (Jenna Hauck/ The Chilliwack Progress file)

This image of the plexiglass ticket window from May 19, 2020 was one of four installed outside Chilliwack City Hall as a pandemic safety measure. (Jenna Hauck/ The Chilliwack Progress file)

Chilliwack city hall pivoting to resume some indoor services this month

Public hearings are returning to in-person format at city hall on Sept. 21

A few changes are coming to the way they do business at Chilliwack City Hall.

Public hearings are returning to in-person format on Sept. 21, following provincial health guidelines.

“We are looking forward to safely welcoming back members of the public inside city hall,” said Mayor Ken Popove.

City of Chilliwack will be pivoting somewhat starting on Sept. 7 to provide indoor services on a limited basis, with safety measures in place to keep everyone safe.

In order to serve the public safely, a take-a-number system in the front lobby will be put in place to decrease congestion at certain service counters.

City officials were able to provide in-person customer service throughout the pandemic at outdoor ticket windows, ensuring residents always had access, and they’ll remain in place.

“We will continue to do our best to serve anyone who visits us in person in a timely manner, but city hall is an older building with limited space, and while these additional safety measures may mean slightly longer wait times, they are necessary to keep everyone safe.”

For those who prefer not to enter the building, two outdoor windows will remain in service for general inquiries and finance, and many city services are also available online. Staff will still be accessible via phone, email and virtual meetings.

As part of the provincial mask mandate, masks will be required inside of city hall.

Other safety measures include installing glass partitions at all service counters, and adhering to physical distancing and capacity limits.

RELATED: New engagement portal at city hall

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City of Chilliwack