E-Comm call-taker Christie Duncan (E-Comm 911)

Wrong nail polish colour tops worst 911 calls of 2017: E-Comm

The emergency communications centre has released the worst 911 calls of the year

E-Comm’s 911 dispatchers are reaching out to the public with their top 10 examples of calls they received in 2017 that unnecessarily tied-up emergency lines.

And the one the tops this year’s list: Calling the emergency line to complain that a nail salon won’t change a nail polish colour.

That call, fielded by Christie Duncan is just one example of the non-emergency calls plaguing B.C.’s largest call centre.

“Spending time on calls like these takes me away from being available to help someone who is a serious emergency situation,” Duncan said.

“And believe it or not, this isn’t the first time I’ve received a call about the colour of nail polish.”

Other 2017 top reasons to not call 911 include:

2. Car refusing to move forward at a gas station pump

3. To report food was inedible and restaurant refusing to provide refund

4. Complaining tenant moved without returning keys

5. Calling because someone parked in their parking spot

6. Wondering if a washroom closed sign at a popular beach was legitimate

7. Complaining gas station wouldn’t accept coins for payment

8. Calling to ask if raccoons are dangerous animals

9. Asking if there’s a law preventing washing clothes at 6 a.m.

10. Calling to check the time following the fall time change

This year’s best-of-the-worst may be laughable, but are more common than you might think, said Jody Robertson, executive director of corporate communications.

“The fact is – every time a 911 call taker handles one of these calls, we waste valuable resources. We’re asking the public to help us help,” Robertson said.

WATCH: One-in-five 911 calls are ‘non-emergencies’: E-Comm

The list follows a new campaign by the emergency communications centre, that found one-in-five calls for police aren’t actually an emergency. The campaign is urging B.C. residents to consider how they may be letting non-emergency calls get in the way of real ones.

E-Comm receives approximately 1.36 million calls every year, and Robertson is reminding the public that 911 is for police, fire or medical emergencies when immediate action is needed and calling non-emergency lines for calls like this is also not appropriate.

Just Posted

Chilliwack is home to Sasquatch, the first Canadian-designed hops plant

Created by Hops Connect, the Sasquatch hop is the country’s first patented hops plant

Retro meets modern design with idea for iconic Paramount sign

Proposed Paramount Project plans for downtown Chilliwack unveiled Monday

B.C. declares state of emergency as more than 560 wildfires rage

This is only the fourth state of emergency ever issued during a fire season

Flight Fest to take off in Chilliwack once again

After a year-long break, Flight Fest is returning to the Chilliwack airport

Interim GoFundMe payments approved in Humboldt Broncos crash

$50,000 to be given to each of the 13 survivors and each family of the 16 people who died

Altidore nets 3 as Toronto drubs Whitecaps 5-2

Vancouver falls 7-4 on aggregate in Canadian Championship final

Ottawa intervenes to get B.C. ball player, 13, to Little League World Series

Before immigration issue was resolved, Dio Gama was out practicing the game he loves Wednesday

Pet goldfish invades small B.C. lake

Pinecrest Lake is located between Whistler and Squamish

Metro Vancouver water reservoirs in ‘good shape’

Reserves sitting at 70-per-cent full, officials said, despite long stretch without major rain

Mounties deployed to help B.C. communities affected by wildfires

RCMP officers heading to places particularly within central, northern and southern B.C.

Chinese medicine practitioner in B.C. facing historical sex assault charges

71-year old Kit Wong practiced acupuncture from his home during the time of the assaults

Quebec sets aside $900 million for companies hurt by U.S. tariffs

Premier Philippe Couillard says his government will make $863 million available over five years

Most Read