BC Ferries to refund expired tickets

BC Ferries is offering refunds for assured-loading passes that have expired.

BC Ferries' new Coastal-class ferries at the dock in Swartz Bay.

BC Ferries is offering refunds for assured-loading passes that have expired.

BC Ferries CEO David Hahn announced Tuesday that the company will provide a one-time refund to customers who purchased assured loading tickets between 1984 and July 25, 2011. For a 90-day period, from today to October 24, 2011, BC Ferries will provide a one-time cash refund to any customer who has an expired assured loading ticket.

BC Ferries phased out printed passes for assured loading last year and enforced a two-year expiry that canceled about 15,000 trips that had been paid for. The move sparked protests and efforts to organize a class-action lawsuit to recover the money.

Hahn said even if customers no longer have their expired assured loading tickets, if they can produce a credit card that purchased them, refunds can be arranged.

“The reason why we are going to offer time-limited refunds for assured loading is to clarify any confusion about this particular product once and for all,” Hahn said. “From now on, all customers must register their cards online, and read and agree to the terms and conditions of the product before they can purchase it, so everyone will clearly acknowledge the tickets have a two-year expiry and are non-refundable.”

Assured loading passes give priority travel on BC Ferries’ three major routes when presented on the three major Lower Mainland-Vancouver Island routes. They are only sold in groups of 10, for $1,250, and are good for one regular-sized vehicle and driver.

“If a customer does not have a need for 10 assured loading trips in a two-year period, we strongly recommend that they not purchase this product and use BC Ferries reservation system instead,” BC Ferries said in a statement announcing the refunds.

Just Posted

Valley Huskers sign Canada West all-star Marcel Arruda-Welch

The dynamic return man/defensive back is joining the B.C. Football Conference team in 2019.

Water use by the new brewery taken into account with long-range planning in Chilliwack

Concerns about impacts on Chilliwack’s aquifer led to reaching out to brewing company

Agassiz man charged in 2014 snake venom death of toddler

Henry Thomas was taking care of the North Vancouver girl the day before she died

Chilliwack Chief Harrison Blaisdell climbs Central Scouting Bureau rankings

The 17 year old forward is now drawing a second round grade as CSB releases its mid-term list.

Red hot Chilliwack Chiefs stomp Surrey in BCHL battles

The Chiefs extended their Mainland division lead with two weekend wins over the last place Eagles.

2-for-1: Total lunar eclipse comes with supermoon bonus

On Sunday night, the moon, Earth and sun lined up to create the eclipse, which was visible throughout North and South America

Teen in confrontation with Native American: I didn’t provoke

Nick Sandmann of Covington Catholic High School said he was trying to defuse the situation

VIDEO: 11-year-old violinist practices for Vancouver Symphony Orchestra debut

Cloverdale student Da-Wei Chan will perform Jan. 31, Feb. 28 with the VSO

Speaker brings report on allegations to B.C. legislature committee

Report describes Darryl Plecas’ suspicions about senior staff

Parole granted for drunk driver that killed BC RCMP officer

Kenneth Jacob Fenton will be able to attend alcohol abuse treatment, nearly three years after crash that killed Const. Sarah Beckett

Doug Ford says the Liberals’ carbon tax will plunge Canada into recession

The Ontario premier said there are already warning signs of difficult economic times ahead

Kamala Harris opens U.S. presidential bid in challenge to Trump

The 54-year old portrayed herself as a fighter for justice, decency and equality in a video distributed by her campaign

B.C.’s largest public-sector union wants inquiry into money laundering, drugs

Union officials say Premier John Horgan and Attorney General David Eby have not ruled out the possibility of a public inquiry

RCMP ‘amending’ helicopter training after complaints in Surrey

Cloverdale residents say the Air One chopper was in the air for hours and flying at low altitudes

Most Read