Air Canada app breach may affect up to 20,000 customers

Aeroplan numbers, passport numbers, birth dates, and countries of residence could have been accessed

Some 20,000 Air Canada customers woke up Wednesday to learn their personal information may have been compromised after a breach in the airline’s mobile app, which prompted a lock-down on all 1.7 million accounts until their passwords could be changed.

Air Canada said it detected unusual login activity between Aug. 22 and Aug. 24 and tried to block the hacking attempt, locking the app accounts as an additional measure, according to a notice on its website.

Mobile app users received an email Wednesday morning alerting them as to whether their account had been affected.

The app stores basic information including a user’s name, email and phone number.

READ MORE: Air Canada, WestJet raising baggage fee

Any credit card data is encrypted and would be protected from a breach, Air Canada said.

But Aeroplan numbers, passport numbers, birth dates, nationalities and countries of residence could have been accessed if users saved them in their account profile, the company said.

Air Canada declined to respond to questions, referring The Canadian Press to its website.

The risk of a third party obtaining a passport in someone else’s name is low if the user still has their passport and supporting documents, according to the federal government.

Users can reactivate their account along stricter password guidelines by following instructions emailed to them or prompts when logging in.

Some users reported problems with the process on social media, likely due to the volume of customers trying to unlock their account.

Air Canada advised anyone looking to access the app to keep trying.

The Canadian Press

Like us on Facebook and follow us on Twitter

Just Posted

Watercolours by late Chilliwack artist to be unveiled at Yarrow Library

The public is invited to a special unveiling of three of Heinz Klassen’s watercolour paintings

Yarrow Library one of the stops on Cubetto’s grand tour

FVRL’s friendly wooden robot, Cubetto, travels throughout Fraser Valley to teach programming basics

No home for Agassiz Community Garden on school district land

The garden is still homeless after SD78 said no to the society using the McCaffrey School property

Chilliwack PEO: ‘We who are sisters’

International oganization celebrating 150 years of service

Chilliwack students take the lead as mental health advocates

About 100 Chilliwack youth prepped to make a difference during Mental Health Week

Dashcam captures close call between minivan, taxi at busy Vancouver intersection

To make the footage more nerve-wracking, a pedestrian can be seen standing at the corner

QUIZ: How much do you know about Easter?

Take this short quiz and put your knowledge to the test

B.C. VIEWS: NDP’s lawyer show is turning into a horror movie

Court actions pile up over pipelines, car insurance, care aides

Global Affairs warns Canadians in Sri Lanka there could be more attacks

A series of bomb blasts killed at least 207 people and injured hundreds more

VIDEO: Fan support almost deafening as Giants take Game 2 in finals

Vancouver G-Men cap comeback with thrilling third period to beat Spokane 4-2 on home ice in Langley

Waste not: Kootenay brewery leftovers feed the local food chain

Spent grains from the Trail Beer Refinery are donated to local farmers and growers, none go to waste

Deck collapses in Langley during celebration, 35 people injured

Emergency responders rushed to the Langley home

B.C. mom wages battle to get back four kids taken from her in Egypt

Sara Lessing of Mission has help from Abbotsford law firm

VIDEO: Fire guts Peachland home

Crews are still on scene pumping water onto the blaze in the Okanagan neighbourhood

Most Read