Team members relax with a game of pool in The Oasis, the employee lounge at the Concentrix contact centre in Chilliwack. The company employs 300 people here and will be looking to hire more in the coming months.

Something great has happened on Evans Road!

Global contact centre in Chilliwack offers a chance to broaden your employment horizons

You may have noticed a new sign gracing the high-profile Evans Road location of one of Chilliwack’s largest employers: Concentrix.

Whether you’re already a team member at this global customer services firm, are looking to jumpstart a new career, or closely follow business activity in the Fraser Valley, the change is a positive sign.

“Yes, this is a new company name. But you know us, we’ve been in this community for 18 years,” explains Mike Robinson, local site director for Concentrix, which acquired the company, originally known as Stream, in October. “We continue to offer great employment opportunities for people living here and we’re looking forward to growing our operations in Chilliwack.”

Opportunities to grow globally or locally!

With Concentrix operating in 40 countries – local employees are among 225,000 worldwide – the expanded global reach of the company presents various exciting options, Robinson says.

In recent months, Chilliwack-based employees have travelled to Egypt, Colombia and Malaysia, as well as various places in the U.S., for training and other purposes. With the company looking to grow staffing levels here from the current 300 to closer to 500, there will be even more opportunities to get on board or enhance your experience.

Concentrix has a policy of promoting from within to management and support staff positions, both locally and elsewhere, for those who want to try out a different locale. For people considering applying for a new position close to home, the newly renovated contact centre building in Chilliwack features an employee lounge known as “The Oasis,” with ping-pong, a pool table, Xboxes, recliners and a faux fireplace for staff to enjoy at break times.

“We’re always looking for great people,” says Raylene Jackson, manager of talent acquisition for Concentrix. “This is a place where anyone can start, change or grow their career.”

Economic impact felt in your community

As a local Concentrix employee, you’re helping make a significant impact. Robinson points out that the majority of monthly revenue from Concentrix clients goes to wages for employees, which comes back to Chilliwack and the Fraser Valley in the form of rents, housing, groceries, recreation and entertainment – as well as charity donations.

“Over the years it has added up to hundreds of millions of dollars for this community,” he says. “Not only that, our employees are a very giving group. For example, they supported 14 families through the Salvation Army’s Adopt a Family program this Christmas.”

How to find out more

Interested in learning how you could be a good fit with Concentrix? Visit them online at careers.concentrix.com/careers and stay up-to-date with all the news on Facebook.

 

The new sign of the times on Evans Road in Chilliwack.

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