The Convergys call centre (formerly Stream) is showing off its new face to the community.
“Today marks the day that we stop talking about Stream, and we consistently and always talk about Convergys,” said site director Mike Robinson at the unveiling event on Nov. 5.
The call centre had been operating as Stream since 2001, but the acquisition by former competitor Convergys is now complete.
They celebrated more than a new sign on the wall. The new sign represented significant changes for their global clients, the growing Chilliwack community, and their employees, those who have been there for years and all of the 150 new people they are welcoming to the team.
“The Convergys world is not entirely different from the Stream world, it’s just bigger. About three times bigger,” Robinson explained.
Now part of an organization operating from 150 locations in 31 countries, with 125,000 employees providing service in 47 languages, they have more capability than ever.
When you have questions that require support for some of the biggest and best-known brands around the world, it may be a Chilliwack employee who answers your call.
During the unveiling event, staff members were excitedly demonstrating how to use some of the products from the new clients that they support, like the thermal imaging cameras from FLIR, or high-flying drones from Parrot.
Convergys is in the midst of a hiring blitz, they are still looking to fill 95 positions in customer service, sales, or technical support.
All you need to get your foot in the door at Convergys is an ability to learn, a desire to take care of customers, and a base level of technical knowledge. Essentially, if you can operate a smartphone, they’ll teach you the rest.
There are major opportunities for growth, too.
Employees Andrew Ego, Cory Gauvin and Sara Hummel talked about the varying degrees to which they’ve progressed to be leaders in the organization. Even Convergys CEO Andrea Ayers started out as a call centre agent.
For those who want to help customers navigate the leading edge of technology, Convergys is hosting a job fair on Nov. 10 from 4 to 7 p.m. at the call centre site (7955 Evans Road).