New sign marks new jobs for Chilliwack

The Convergys call centre in Chilliwack is hiring 150 employees to support their new clients. They are hosting a job fair on Nov. 10.

The Convergys (formerly Stream) call centre in Chilliwack is expanding their workforce to support exciting new clients. Site director Mike Robinson shows off some Parrot drones.

The Convergys call centre (formerly Stream) is showing off its new face to the community.

“Today marks the day that we stop talking about Stream, and we consistently and always talk about Convergys,” said site director Mike Robinson at the unveiling event on Nov. 5.

The call centre had been operating as Stream since 2001, but the acquisition by former competitor Convergys is now complete.

They celebrated more than a new sign on the wall. The new sign represented significant changes for their global clients, the growing Chilliwack community, and their employees, those who have been there for years and all of the 150 new people they are welcoming to the team.

“The Convergys world is not entirely different from the Stream world, it’s just bigger. About three times bigger,” Robinson explained.

Now part of an organization operating from 150 locations in 31 countries, with 125,000 employees providing service in 47 languages, they have more capability than ever.

When you have questions that require support for some of the biggest and best-known brands around the world, it may be a Chilliwack employee who answers your call.

During the unveiling event, staff members were excitedly demonstrating how to use some of the products from the new clients that they support, like the thermal imaging cameras from FLIR, or high-flying drones from Parrot.

Convergys is in the midst of a hiring blitz, they are still looking to fill 95 positions in customer service, sales, or technical support.

All you need to get your foot in the door at Convergys is an ability to learn, a desire to take care of customers, and a base level of technical knowledge. Essentially, if you can operate a smartphone, they’ll teach you the rest.

There are major opportunities for growth, too.

Employees Andrew Ego, Cory Gauvin and Sara Hummel talked about the varying degrees to which they’ve progressed to be leaders in the organization. Even Convergys CEO Andrea Ayers started out as a call centre agent.

For those who want to help customers navigate the leading edge of technology, Convergys is hosting a job fair on Nov. 10 from 4 to 7 p.m. at the call centre site (7955 Evans Road).


Just Posted

IN PHOTOS: Remembrance Day ceremonies in Chilliwack

Videos and images from both the downtown Chilliwack and Vedder cenotaphs on Remembrance Day

Vancouver tribute band honours Tom Petty in Chilliwack Cultural Centre show

Perfectly Petty, led by Canadian tribute artist Dave Danylchuk, is at the Cultural Centre Nov. 22

Chilliwack Cultural Centre show combines Star Wars with burlesque

‘Star Wars Burlesque: A Nude Hope’ shows that the fight for the galaxy has never been this fun

Chilliwack Chiefs snap losing skid with win over Prince George

The Chiefs beat the Spruce Kings 4-1 in a Saturday night BCHL battle at the Chilliwack Coliseum.

Big band music blends with Disney in Chilliwack Cultural Centre show

The Happiest Big Band on Earth is a show by a 17-piece big band from Vancouver

VIDEO: Hong Kong police shoot protester, man set on fire

It was the second protester shot since the demonstrations began in early June

Sportsnet fires Don Cherry after negative comments about immigrants

Don Cherry had said immigrants don’t wear poppies like other Canadians do

Trudeau’s new cabinet: Gender parity because it’s 2019? Or due to competence?

Prime Minister Justin Trudeau will soon appoint his new cabinet

Coquihalla drivers urged to be careful amid freezing rain alert

Special weather statement in effect for highways between Hope, Merritt, Kamloops and Kelowna

Canada among three G20 countries least likely to hit emissions targets

It says Canada, South Korea and Australia are the farthest off

Conservatives’ Scheer wants Trudeau to open Parliament Nov. 25

That’s five days after Justin Trudeau is scheduled to swear in a new cabinet

14 SeaBus cancellations, free rides for veterans from TransLink on Remembrance Day

Free rides also available for current Armed Forces members, first responders

Last remaining Centurion tank from the Korean War makes its journey ‘home’ to B.C.

Tank arrives in B.C. the day before Remembrance Day after a more than 4,500-kilometre transfer

‘Your vehicle burns a lot of fuel:’ Victoria drivers wake up to angry notes

‘This handbill was left on your vehicle because your vehicle burns a lot of fuel,’ notes read

Most Read